Answers to the most frequently asked questions

To upgrade your membership, log in to your account, go to the 'Membership' section, and choose the desired membership level. Follow the prompts to complete the upgrade process.

Click on the 'Forgot Password' link on the login page, enter your registered email address, and follow the instructions sent to your email to reset your password.

Basic Membership: Access once a week. Advanced Membership: Access once a day. Premium Membership: Unlimited access.

You can check your next available access date in the 'Job Board' section of your account dashboard.

Yes, upgrading to an Advanced or Premium membership will give you more frequent access to the job board. Advanced members can access it once a day, while Premium members have unlimited access.

As a trader, you do not need to apply for jobs. You have free access to each posted job on our job board. You can contact potential clients directly if the job is posted within your radius of operation and location.

You will receive email notifications when a new job is posted. Trust Clean is not directly involved in communications between traders and homeowners. Each party can access the other's contact information and get in touch to offer or request services.

Payments and earnings are directly agreed upon between homeowners and traders. Trust Clean UK Platform is not involved in any payments and is not responsible for any non-payments. Our platform serves to connect homeowners and traders. The only payments made to Trust Clean UK Platform are the fees for the memberships.

Customer support for Trust Clean UK can be contacted via email at [email protected].

Yes, you can cancel your membership at any time by send email to the customer support team at [email protected]. Once approved, your membership benefits will remain active until the end of the current billing cycle.

We do not currently offer a trial period. However, you can start with the Basic Membership to experience our platform and upgrade later if needed.

You can set your operational radius in the 'Profile Settings' section of your account. This ensures you receive job notifications that are relevant to your location.

If you miss a job notification, you can still view the job postings on the job board within your access limits. Make sure to check your account regularly to not miss out on opportunities.

Yes, you can view reviews and ratings left by previous clients on your profile. This helps build trust and attract more clients to your services. You will also be able to request reviews from homeowners that you work for. The reviews will be the most important driven tool for expanding your visibility and find more clients.

Yes, homeowners can view your profile, including your experience, services offered, and client reviews before deciding to contact you for a job.

It's important to agree on payment terms before starting a job. We recommend discussing and documenting the payment terms with homeowners to avoid any disputes.

While Trust Clean UK Platform does not handle payments, we encourage traders to leave reviews and ratings for homeowners. This helps maintain a transparent and trustworthy community.

You can update your profile information by logging into your account and navigating to the 'Profile Settings' section. Ensure your profile is always up-to-date to attract more clients.

If you encounter any technical issues, please contact our customer support team at [email protected]. Provide as much detail as possible so we can assist you promptly.

"Trusted Member" status is automatically granted to Advanced and Premium members who pay their memberships yearly. This badge indicates higher trust and reliability, helping you attract more clients.

CPD certifications are Continuing Professional Development certifications that enhance your skills and credibility. You can obtain CPD certifications by purchasing and completing our CPD Approved courses available on the platform very soon. For more information about CPD courses, please send us email to [email protected]

Members opting for a yearly membership plan receive a copy of the Trust Clean Certification by post within 14 working days. This certification declares that they have been checked and verified as part of our Trust community, enhancing your credibility and trustworthiness with potential clients. If the certificate does not arrive on time, please inform our customer support team via email at [email protected].